Established in 1986, we’ve been in the business for 38 years and counting.

There are 21 employees at PMA, including professional management, support staff, and maintenance personnel.

Personnel turnover is not a concern, as employee range of service at PMA exceeds 36 years for several employees.

Our teamwork program and expansive knowledge of condominium management through experience and long-term relationships is beneficial to your condominium community. Management personnel turnover leads to a loss of information and the Board’s need to train managers. Our lack of turnover has contributed greatly towards the success of our teamwork approach of professional management.

As of May 2024, PMA manages 41 condominium communities.

PMA manages residential condominium communities and office park and that range in size from 24 homes/suites to 300 homes. There is a size restriction on communities that we manage.

Rule and regulation enforcement is important for the upkeep and appearance of a community. They are consistently enforced in conjunction with the plan set by the governing board members.

No, a person answers the phone from 9:00am-4:00pm, excluding lunch.

Automated services are: - Voice mail for the convenience of leaving messages after speaking with a receptionist - "Call blast" system that sends automated phone messages out to owners/residents - I-Mail which is a service to communicate by mass e-mail - Automated work order and internal tracking - Electronic drafting of condominium fees - Check scanning for fast depositing - Digital website forms for quick on-line completion

Yes, the website is accessible through http://www.pmandover.com/ or http://www.propertymanagementofandover.com/

- Management services - Condominium fee payment options - Useful forms for a variety of purposes - Work order requests for owners - Personal financial information - Communication - Insurance information - Digital forms

The staff follows a transition program procedure designed to guarantee the smooth flow of records and knowledge related to your association from the former management/developer to PMA. The transition is transparent to owners and service provider and uneventful. Owners and board members are updated as the transition process occurs.

Yes, PMA has 4 carpenters, 2 light maintenance men and 1 master plumber on staff. PMA also have a maintenance superintendent that oversees the staff and multiple sub-contractors.

PMA does not manage rentals or provide rental services.

Property Management is enjoyable to us because, of the satisfaction we feel when assisting people with their concerns, and while watching our communities succeed in many ways.

Jim Toscano is the founder and owner of PMA.

Jim Toscano holds the PCAM designation, which stands for Professional Community Association Manager, the highest and most difficult designation available from the Community Association Institute (CAI).

CAI is the professional organization that provides courses and educational standards for its member’s designation. CAI is a nation-wide support organization that offers community associations substantial leadership in the operation of homeowner associations.

Yes, Jim Toscano still manages communities that he has managed since their inception.

Absolutely not! A truly professionally management firm should be able to manage capital replacement projects (i.e. paving, roofing, siding, etc.) from the bid specification stage to project completion at no additional cost. We believe you should hire a professional management company to provide all management services without the add-on charges to your disadvantage.

Management fees will not increase for a minimum of two years.

Increases average 3-5 percent every 2-3 years. They depend on service levels desired by the communities.

Yes, our programs are tailored to the requirements of our individual communities. PMA offers full administrative maintenance management and financial service programs. 1. Our administrative service maintains current records as well as categorizes past records for future reference. All systems are automated with off-site access available to internal systems operations. Complete resident and non-resident record keeping, insurance policy and loss control management include part of our administrative responsibilities. 2. Our maintenance services are offered through internal staff and through sub-contractors. Projects requiring more than one proposal are bid upon by experts that fall within the bid documents’ scope. Maintenance is on-call day and night, around the clock (24/7). 3. Finance management is another strong service that keeps delinquency amounts consistently low. Collection activity is a full-time position that avoids long term collection problems. Careful cash management allows communities to meet their obligations and develop their credit history. Special assessments are unnecessary when funds are properly managed.

Property managers serve as advisors. They fulfill the decisions of the Board of Directors/Trustees who always remain in charge of the community. Property managers have no individual authority. They must answer to the Board.